FAQs

How long do payouts take?

Once you’re set up, payouts arrive in your bank account on a 2-day rolling basis. Or you can opt to receive payouts weekly or monthly.

How do refunds work?

You can issue either partial or full refunds. There are no fees to refund a charge, but the fees from the original charge are not returned.

How much do disputes cost?

Disputed payments (also known as chargebacks) incur a $15.00 fee. If the customer’s bank resolves the dispute in your favor, the fee is fully refunded.

Is there a fee to use Apple Pay or Google Pay?

There are no additional fees for using our mobile SDKs or to accept payments using consumer wallets like Apple Pay or Google Pay.

What if a customer has an expired CNIC or his CNIC is lost?

Money transfer requests sending and receiving both would not be entertained for expired or lost CNIC’s. Only original and valid CNIC will be accepted.

How long does money transfer transaction take? How long the receiver does have to wait after the sender sends the money?

Money transfer sending or receiving is done instantly.

What if the customer does not receive the confirmation message?

The customer should ensure that the phone numbers mentioned on the money transfer receipt are correct. He should then call the helpline and after verification.